Reset the regionalization on my HP Officejet 5258 from US to Switzerland

[SPL80]

I recently moved from the US to Switzerland and need to reset the regionalization on my printer so it will work with locally available ink cartridges.  Please send the instructions on how to perform the reset.

[alicerichard65]

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@SPL80LiteBlue USPS wrote:

I recently moved from the US to Switzerland and need to reset the regionalization on my printer so it will work with locally available ink cartridges.  Please send the instructions on how to perform the reset.

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Hi! I had a similar issue after moving internationally.  To reset the regionalization on your printer, start by turning off and unplugging the printer for 10-15 minutes. Then, check the printer’s menu for a "Region" or "Country" option, often found under "Preferences" or "Advanced Settings." Some printers allow you to change the region directly through the menu, while others may require a key combination to access the settings. After resetting the region, reinstall the printer drivers on your computer to match the new settings. If you’re still having trouble, let me know the printer model, and I can look up more specific steps. Hope this helps!

[SPL80]

Thanks, I was able to change the region from the printer's settings, but unfortunately it still says the cartridges are incompatible.

[Raj_05]

Hi @SPL80,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[SPL80]

Thanks Alden4.  I already have the new ink cartridges and the software installed.  Please let me know the next steps.

[Raj_05 · Accepted solution]

Hi @SPL80,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

please share screenshot of this window on a private message. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[SPL80]

Thanks, I have sent you a private message with the screenshot.