Reset webapp password/Factory reset

[BlueLightRun]

Hi,

I need to reset the web password for this printer. There is no option to do that on the webapp so I need to do that another way.

I cannot find the instructions anywhere and for some reason, HP is saying that they no longer service this printer even though there is 5 months left on the warranty?!?

I’ve tried to reset it via the app and I can connect it to another Wi-Fi network but that doesn’t reset it. 

Can someone let me know how to properly reset this printer?

thanks

[Kumar0307]

@BlueLightRun, Welcome to the HP Support Community!

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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