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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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jefl
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Resetting printer admin password

HP Recommended
OfficeJet 5255
Microsoft Windows 10 (64-bit)

I changed my printer admin password but did not record it correctly or changed the username and forgot that. Now, in my HP Smart app, I have many options locked because I am required to login. How can I reset the printer so it does not require a password?

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asmita6658
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Hi @jefl

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
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Hi @jefl

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

rbeldin_home
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Hi...

 

I have an officejet 6968 and I don't recall the admin password. I've reset the wireless network connection as some suggested, but that doesn't change the ability to login to the printer admin page.    Is there a way to do this without completely setting the printer back to factory defaults? 

 

Thanks, 

 

Rick 

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NetcastAdminIT4
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I have the same issue. Can you please send me the instructions. I have a PageWide Color MFP 586.

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rbeldin_home
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Hi Asmita... 

 

I checked my profile and I have nothing there.   Could you resend? 

 

Thanks, 

 

Rick 

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DreNL
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Hi Having a cm4540f mfp

prod.nr CC420A  [Personal Information Removed]

was long time out of use, but bought some spareparts. Now want to re-install. but I am confronted with user name / and or password. I realy do not know them.

know the service setting 11454010 

but need also user setting and 

administrator setting

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Newsnews
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Embedded Web Server default admin password - HP Officejet Pro X576dw

 

Have same issue,

@

 

 

Thank

 

 

 

 

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Sofieschoice
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Please send me the steps on how to reset the admin login for being able to update functionality. I have an Envy Photo 7134

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Chantal123
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Our office has a LaserJet flow MFP M630, we cannot remember the password for the life of us. Any help is appreciated! 

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Newsnews
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Please help. I am without a printer for few weeks because the inability to reset printer to brand new default status.

 

Thank you

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