Resetting printer to factory ⁴

[P00Ingle1]

How do I reset my printer back to factory settings locked out of control panel 

[A_Gayathri]

Hi @P00Ingle1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're locked out of the control panel and need to reset your HP OfficeJet Pro 9015e All-in-One Printer to factory settings, here are some steps you can try:

Method 1: Reset via HP Smart App HP printer setup (HP Smart app)

1. Install the HP Smart App: If you haven’t already, download and install the HP Smart app on your computer or mobile device.
2. Add the Printer: Open the HP Smart app and add your printer using its IP address or connection.
3. Access Printer Settings:
   • In the app, locate your printer in the list.
   • Go to the Advanced Settings (sometimes listed as "EWS" or "Embedded Web Server").
4. Factory Reset:
   • Under the Settings or Maintenance tab, look for a factory reset option.
   • Follow the prompts to reset the printer.

Method 2: Use the Printer's Hardware Reset

If you’re locked out of the control panel, you might need to perform a semi-full reset using the hardware buttons. Here's how:

1. Power Off: Turn off the printer completely.
2. Unplug the Power Cord: Unplug the printer from the power source for 60 seconds.
3. Power On While Pressing Buttons:
   • Plug the printer back in.
   • Hold down the Back button (a return arrow symbol) and the Help button (a question mark symbol) simultaneously.
   • Continue holding until the reset menu appears.
4. Select Factory Reset:
   • Use the touch screen (if accessible) or hardware buttons to navigate to the Reset or Restore Factory Settings option.
   • Confirm your selection to reset the printer.

Method 3: Use the Printer’s Embedded Web Server (EWS)

If you can still access the printer’s IP address on a browser:

1. Open a web browser and enter the printer’s IP address (found on a previous printout or router settings).
2. Log in using the printer's credentials (the default admin password is usually on a label inside the printer or in its documentation).
3. Navigate to Settings > Restore Factory Defaults and follow the prompts.
   
   Using the Printer Embedded Web Server (EWS)
   Use the HP printer Embedded Web Server (EWS) | undefined

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!