Resetting web admin. Password/login on Envy 6455e printer

[Slynshy]

Hi,

I need some help, and am hoping someone can help.

So I reset my hp 6455e printer log in info 😏  when I purchased the printer. This was before I realized I had (MS)(a brain condition/disorder) causing a problem with my memories and thinking. I don't remember I even did that and can’t for the life of me remember if i wrote it down somewhere or what it could possible be.  So now I am locked out of the web service. I would like to know if it is possible to do a complete reset to fix this issue. Any info/advice would be greatly appreciated.

Thank You,

Rebecca 

[Nal_NR]

Hi @Slynshy,

Welcome to the HP Support Community. 

I'd like to help!

I did some research on this and came across several steps that could help us to reset the EWS page password:

• Restore the network defaults on the printer as shown below:

Password access requirement is turned OFF.

Username default is ADMIN.

Password is BLANK.

If the above steps do not work then you may try the following steps:

1. Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page,  and then press Enter.
   NOTE: . From the printer control panel, press the Wireless button and the Information button (i) together to print the network configuration page. This page contains the IP address.
2. Click the Security tab, and under General Security, set the local administrator password.
   1. Keep the username default as admin.
   2. Type the New Password and Verify Password.
   3. Navigate to the bottom of the page and click Apply.

Use these credentials the next time you Log In to the EWS.

I hope this information helps.

Keep me posted for further assistance.
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