Restart Instant Ink

[JVHanco39]

I have stopped my Instant ink account because we were not using the Office Jet 5200 printer. I still have the cartridges that were supplied but have not been using them. What is the easiest way to restart the ink supply account and just start using the cartridges I already have?

[Dragon-Fur]

@JVHanco39 

Welcome to the HP English Community --

The Short Answer:

You do NOT have to subscribe to Instant Ink --

You cannot use the Instant Ink cartridges you have now.

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Start here:

Why am I unable to print with HP Instant Ink cartridges?

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Comments, Contact Information, "What to do"

This is a "good news" and "bad news" situation.

1)  You do not have to enroll in Instant Ink -- If the service does not make sense for your printing needs, don't do that.

2)  The Instant Ink / Subscription cartridges only ever work with an active subscription. 

Once the subscription is terminated, Instant Ink cartridges that you were sent previously won't start working again.  Even were you to enroll in a service you no longer want, the ink cartridges you have now that were part of the previous subscription will not start working.

What?

Ink, whether a drop or a bucket full, is included with the Print-by-Page Instant Ink Subscription.

HP retains ownership of all Instant Ink / Subscription cartridges.

After the subscription is terminated for any reason, you can (and should) return all your Instant Ink cartridges to HP.

This includes any cartridges that were activated as part of the original service, cartridges you used as part of the service but did not yet return, and any unused cartridges that you never used during your service contract.

The return service is free.

Note

If you cannot return the ink as described in the document, you can still request a free return envelope for your ink from the Recycle Service website.

If all else fails, you can contact Instant Ink Support (contact information is provided later in this message).

Instant Ink Support lives to sell you a subscription -- that said, you should be able to get  help without enrolling.

Try here first:

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

OR

 Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

• HP Sustainable Impact - Reuse and Recycle Now

Select your Region

Example -- Scroll down > Select Original HP ink and toner cartridges

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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

 -- No Joy? 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region.

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.