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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
This is simple, power off the unit. Restart and watch the screen, the HP logo will show up. Start tapping on the logo until a blue screen comes up. This is the pre-boot menu. Scroll down to administrator, then scroll to partial clean and select it, click ok, then use the back arrow until you get to the continue option. then click ok again. You can also completely and totally wipe out the system by selecting the format drive option in the same menu and then going to the download option and then USB (last option) and installing the current firmware. Down load the firmware from support.hp.com and put the .BDL file on a USB stick. The printer will prompt you for the stick when you select the option for USB. Once the download completes, back arrow until you reach continue and unit will restart and install current firmware.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
This is simple, power off the unit. Restart and watch the screen, the HP logo will show up. Start tapping on the logo until a blue screen comes up. This is the pre-boot menu. Scroll down to administrator, then scroll to partial clean and select it, click ok, then use the back arrow until you get to the continue option. then click ok again. You can also completely and totally wipe out the system by selecting the format drive option in the same menu and then going to the download option and then USB (last option) and installing the current firmware. Down load the firmware from support.hp.com and put the .BDL file on a USB stick. The printer will prompt you for the stick when you select the option for USB. Once the download completes, back arrow until you reach continue and unit will restart and install current firmware.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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