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‎03-12-2020 09:03 AM

HP Recommended
Product: HP Envy7640 all in one
Operating System: Microsoft Windows 10 (64-bit)

The right hand task bar icon for my printer has disappeared.  It would appear when I initiated a print job.  It has now disappeared.  I have tried everything I know and also what Windows support offered and the icon is still missing.  In addition, when I accidentally can print, the printer queue takes forever to clear.  I had an update the other day and I suspect that is what caused the problem.  Can anyone help me solve this problem?

1 REPLY 1

‎03-12-2020 09:08 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

https://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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