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‎01-05-2024 10:10 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Your recent updates have deliberately, in my opinion, disabled all non-hp ink cartridges from displaying ink levels. I want to roll back this update so that the cartridges work as they did before you blocked this data. How can I revert to previous drivers and firmware?

Category:
2 REPLIES 2

‎01-05-2024 01:44 PM

HP Recommended

It is not necessarily the firmware that blocks it. Depending on the cartridge, the printer may have no way to "know" what ink level is. Even with OEM cartridges, if you swap between printers, the ink levels may not follow if the data is being stored on the printer itself.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-05-2024 06:26 PM

HP Recommended

One day the cartridges are all reporting levels, an update pops up and now I get no ink levels being reported.

No new cartridges have been changed or installed...
What do you think is the issue?

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