Rollover Pages? Do they re-set monthly?

[parabola8644]

I am currently signed up for HP Instant Ink (100 pages/month) I have 300 "Roll-over Pages" but there is no information on how often this allotment resets. According to my last 23 invoices, I should have a total of 946 unused pages. Some months I printed zero. Others 246 (146 over my plan) yet, I am given less than 70 rollovers?? I've done the math and in almost 2 full years, I STILL HAVE NOT BEEN GIVEN 300 ROLLOVER PAGES, which means I pay per each print over 100/month. Where do I find the T&C's for this supposed feature? 

Thanks in advance and sorry if it is obvious, I just don't see it anywhere.

[Dragon-Fur]

@parabola8644 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

Rollover pages are described in the Terms of Service contract that governs your Instant Ink subscription service.

Example

 Instant Ink - Terms of Service - USA

Section 6-d

If the explanation does not make sense,

If the description does not match your information on the subject,

Contact Instant Ink support using the contact information at the top of the document and ask for help / information.

Reference / Resources

Things that are Instant Ink 

If you have an Instant Ink subscription and need Ink,

Start here!

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  Read Section: Timelines for cartridges delivery

Payment Issues?

HP Instant Ink - Resolve a 'Payment Problem' Message

Instant Ink Support Website

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ > Click Check to see if your HP printer works with Instant Ink

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the tiny print area, look for and click on the link for instantink.hpconnected.com/terms

Need Help?

Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

The Terms of Service contract provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

==========================================================================

Website Support Troubleshooting, How-to, Video Tutorials

HP Smart - HP Connected

 HP Instant Ink

==========================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"