SCAN ONLY - HP Printer

[michaelfagan]

HI,

I've had many issues with this printer, from not printing color to not connected properly. Now I have an issue where my printer driver/device in control disappeared and now shows up as Scan Only - Printer name DO NOT DELETE. How do I setup my printer as it should show up?

[KrazyToad]

@michaelfagan

Welcome to HP Community

I have gone through your Post and I understand your concerns

I suggest we perform a Semi Full Reset and then setup the printer again

Please check your Inbox for instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[michaelfagan]

Hi - Thanks for the reply. I haven't received an inbox yet.

[The_Fossette]

@michaelfagan

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[michaelfagan]

Hi - Thanks for the reply and sending along with those steps. Steps 1-3 are missing some information, as when you said search for programs and features, nothing comes up.

[The_Fossette]

@michaelfagan

Search "Add or Remove Program" and then follow the rest of the steps.

Let me know how it goes.

Cheers!