SCNNER NOT CONNECTED AND PAGE JUMP

[2333B]

SETUP ISSUE AND PAPER JUMP PLEASE ARRANGE A TECH. CONTACT NO

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

[SteffenBaierUK]

Hello @2333B ,

Welcome to the HP community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[VikramTheGreat]

Hi @2333B,

Welcome to the HP Support Community.

Thank you for contacting us regarding your HP Smart Tank 589 All-in-One Printer. We understand that you are reporting two separate concerns: a printer setup issue and a paper-feed/paper-jam issue, and you would like to arrange technician assistance.

To make sure we understand both issues correctly, please provide a little more information.

1. Printer setup issue

• Which device are you using to set up the printer: Windows PC, Mac, Android, or iPhone/iPad?
• At which stage does the setup fail?
• Are you setting up the printer through the HP app?
• Are you connecting through Wi-Fi or USB?
• Is there an error message or error code? If yes, please provide the exact message.
• Is this the printer's first-time setup, or was the printer working previously?

HP's setup guidance for the HP Smart Tank 589 uses the HP app to complete setup and provides separate troubleshooting depending on where setup fails.

2. Paper jam / paper-feed issue
When you mention"paper jump," could you please clarify exactly what is happening?

• Does the printer pick up multiple sheets at the same time?
• Does it pick up the paper and then jam?
• Does it not pick up paper at all?
• Does the paper feed incorrectly or come out crooked/skewed?
• Are you seeing E4, a blinking Resume light, or another error on the printer?

For this Smart Tank series, HP documents E4 as a paper-jam condition and notes that paper-jam notifications can occur with either an actual jam or when no paper is visibly jammed.

Regarding technician assistance
Through the HP Support Community, we cannot directly arrange a technician visit or provide a technician's contact number from the public post.

We can continue troubleshooting both issues with you here. If you prefer to contact HP Support for available service options, we can also direct you to the appropriate official HP Support contact page. Service options can depend on the printer and warranty/service status. The HP product-support page provides warranty, repair, diagnostics, and support options for the HP Smart Tank 589.

Please do not post the printer's serial number, telephone number, address, or other personal information publicly.

Let us know whether you would like to continue troubleshooting here or need the official HP Support contact link, and please provide the setup error and exactly what happens when the printer attempts to feed the paper.