Safe to upgrade firmware of color laserjet pro mfp m176n?

[guy36]

Hello, i've been having some connection problems with my printer over the network. Just need to know will a firmware upgrade solve the issue and is it safe to upgrade the firmware of my printer? WIll i have any issues since i will not be able to go back to my previous firmware?

[A4Apollo]

Hi! @guy36, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have wireless connection issues with your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy from your printer?

Is your printer working with USB connection?

Please provide the operating system you are running on your PC to assist you better.

As you mentioned you have wireless connection issues with your printer and you need to know is it safe to upgrade firmware on your printer.

Yes, you can certainly update the firmware on your printer and you will have no issues.

Try updating the printer firmware and check if it helps.

Link to update the printer firmware.

Try to disable IPv6 on the printer to make sure IPv4 is used by your printer and router on your network.

If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off or Disabled.
From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.
   NOTE:
If the webpage appears blank, try a different Internet browser.
Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
Select Enable IPv4 only (or similar).
Click Apply, and then wait until the changes are confirmed.

Also, Try assigning a manual IP to your printer and check if it helps.

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

Refer this article to further troubleshoot printer wireless issues.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

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[guy36]

I’ll try dIsabling IPv6 and enabling IPv4 on my printer. Also I’m not assigning a manual IP Address since I already have one. Will post results tomorrow

[DavidSMP]

@guy36,

I have read the post. Thanks for responding and it is great to have you back. 

Please post the results and let me know how it goes. As @A4Apollo, is out for the day, I am responding on his behalf.

Take care and have a blessed weekend. 🙂