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Locked

‎03-30-2022 04:56 AM

HP Recommended
Product: HP ENVY 4527 All-in-One Printer
Operating System: Microsoft Windows 11

I have the same printer listed twice in HP Smart.  I'm using HP Instant Ink Cartridges.

Both printers have exactly the same details - serial number etc etc.  How do I get rid of one of them??

When I was looking to remove 1 Envy, HP Smart has now gone beserk and added and extra 5 309g printers with instructions to complete setup.  My 309g is in another country.  The software is trying to be too clever - or trying to gather data??

Also the printer serial number in HP Smart has 4 too many digits compared with the serial number on the back of the printer.  So didn't serial number not recognised when I used the software provided number.

Category:
1 REPLY 1

‎03-30-2022 08:36 AM

HP Recommended

Think I've sorted it.  One is a USB connection, the other a WiFi connection.

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