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‎02-26-2023 03:00 AM

HP Recommended
Product: Samsung Xpress SL-C1860FW Color Laser Multifunction Printer
Operating System: Microsoft Windows 7 (64-bit)

The error message is "Install yellow toner cartridge" but the cartridge is about 35% full.  Everything was working fine and then it wasn't.  I've removed the cartridge, shaken it, cleaned the contacts, and reinstalled it.  I've also disconnected the power cable at the printer and at the outlet as well as reset the printer then reinstalled (wirelessly).  The only "event" that occurred around that time was an issue with the router (which I reset).  Of course this happens when I'm doing my taxes ...

1 REPLY 1

‎03-02-2023 12:15 AM

HP Recommended

Hi @BlaisesMom 

Welcome to HP Support Community. 

Thank you for posting your query.

 

We request you to reach out Samsung Support for the issues to be addressed.

 

Thank you!

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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