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‎02-13-2019 03:47 PM

HP Recommended
Product: S9
Operating System: Android 9.0 Pie

Did the new download from Google/Samsung (Pie) disconnect communication with HP Officejet 4652? And if so, how do i reconnect. Samsung and Sprint my carrier cannot help.

3 REPLIES 3

‎02-15-2019 01:14 PM

HP Recommended

@nikedog

 

Welcome to HP forums.

 

Lets follow the steps given below.

 

Step 1: Uninstall HP Smart app on the phone.

Step 2: Restore network settings to default settings

 

* Press wireless option on the printer.

* Scroll down and select restore network defaults.* Restart the printer.

 

Step 3: Install the HP Smart app again and try.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎02-16-2019 07:17 AM

HP Recommended

Thank you for your quick responce. I did forget to mention that i do not have standerd internet, i only use my phone data service and bluetooth. I have been printing just fine with this. turn on the wifi and connect to printer. I tried your suggestion and it didn't work. So now, setting> connections> more connections settings> change DNS setting from Automatic to private with host name.. There's got to be an easier way? HELP

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‎02-19-2019 01:25 PM

HP Recommended

@nikedog

 

Turn on the wifi direct in the printer and then try to print from the phone.

 

 

Let me know. 🙂

Barachiel
I am an HP Employee

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