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HP Recommended

Stopped printing and says driver unavailable and offline

3 REPLIES 3
HP Recommended

I'm having the exact same problem - it started on Friday, 12 May 2023.  The previous day I scanned a document, everything was fine, next day I go to print and it tells me the Printer is offline???  I never did anything to the printer, not sure what happened "overnight" to prevent it from printing.  Did you get any answer(s) to your question?  I definitely need help, thanks

HP Recommended

Hello, @PaulT13 @L333mcgovern 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
HP Recommended

No help yet I have raised on twitter now. 

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