Scammed by your technician

[Blong1000]

I recently purchased a smart tank  printer and called the phone number on the paper in the packaging.  When I called your customer support set me up with a technician who called me about 5 minutes later.  That technician appeared to be legitimate until he pretended not to understand the problem and requested he connect to my computer.  Believing that HP was an honorable company that vet their technicians thoroughly I let him connect.  Once connected he began looking all around my computer and explaining completely unnecessary things.  I immediately questioned him and when he started back peddling I hard powered down my computer and disconnected the phone call.  In the next 10 minutes I solved the problem myself with an easy hard lined fix that he should have done.  After that, I've identified a network worm, and one instance of a redirect program on my computers.  This technician was a complete scam and I have lost all trust in HP.  DO NOT USE THEIR TECH SUPPORT!!!!  well, unless you want to be scammed and enjoy the challenge of chasing down viruses and malware.  When these current computers of mine become obsolete, I will be replacing them with another brand.  Message to HP.  DO NOT CONTACT ME!!!  I will not trust anyone that says they are from your company.

[GOLD_MASTER]

Hi @Blong1000,

I'm sorry this happened. HP does not charge for printer setup over the phone, and many numbers found online are not HP's. Please contact your bank or card issuer right away to dispute the charge, change any passwords you shared, and uninstall any remote-access software they installed. For genuine HP help, use only https://support.hp.com/contact-hp