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HP Recommended

I just want to alert the community that I fell victim to a scam.  I thought I was chatting with an HP Representative who convinced me that I needed software to remove malware from my laptop.  I consider myself savvy but I fell hook, line, and sink. I was googling download HP drivers and wound up on a site that infected my laptop. Then to "fix" the issue, I purchased HP Wolf security and Malwarebytes Pro (both legitimate software), but i also got roped into paying $500 for five years of what I thought was HP Support from HP. As it turns out, it wasn't HP.  The person with whom I chatted called himself Technical Support at HP.  He most definitely did NOT work for HP!!  Beware folks!!!    

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HP Recommended

This seems to be happening more frequently. I have escalated your post to the moderators and and an HP rep may reach out to you via private message for more details. HP works hard to shut down these fake sites when they are made aware of them.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.