Scan app requires me to unplug my printer and set a new alignment every time I try to scan something

[Seabiscuit]

About 6 months ago my scanning app was not working.  I finally deleted it and got a new HP scan app at the microsoft store .  It worked fine for a few months but since then everytime I try to scan something using the app, it requires me to disconnect my printer, restart it and then set a new alignment.  It then works fine, but the next time I try to scan I have to do the same procedure all over again.

[Kuroi_Kenshi]

Hi @Seabiscuit,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding scanning issues on the HP ENVY 5540 All-In-One Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Drivers:

• Ensure that your printer drivers are up-to-date. You can update them through the HP Support website or directly via the HP Smart app. This can resolve connectivity issues and improve functionality.

Reinstall the HP Smart App:

• Since you're using the HP scan app from the Microsoft Store, try uninstalling and reinstalling the app. This can sometimes fix underlying software issues.

Firmware Update:

• Check if there is any firmware update available for your printer. Firmware updates can provide fixes for known issues and improve printer performance.

Network Connection:

• Make sure that your printer and computer are both connected to the same network. If your printer is using a wireless connection, check for any interruptions in signal strength.

USB Connection:

• If you're using a USB connection, ensure that the cable is intact and not damaged. Try using a different cable to rule out cable-related issues.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, which is a free tool designed to diagnose and resolve printing and scanning problems.

Alignment Issues:

• Perform a full printer system restart by disconnecting it from power for a few minutes, then reconnect and attempt the alignment process again to ensure it is calibrating properly.

I hope this helps.

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Best regards,