• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-02-2019 07:10 AM

HP Recommended
Product: HP Ink Tank Wireless 410 Series
Operating System: Microsoft Windows 10 (64-bit)
   Please be informed that driver as shown in attachment was successfully downloaded and installed but when I launched the application it eliminated the scan button and all I got was print button.
   I do not get good printing results that"s why I downloaded HP print and scan doctor and so I ended up downloading the full version as recommended by this doctor.
   Unfortunately it ended up badly so I uninstalled the full version and re-installed the basic driver on cd supplied but still not happy with print results but I got the scan back.. The printer does not print the full image when it comes from web- it only print the top portion such as company logo and the bottom part no more. The printer is connected wireless which is about 12 meters away from pocket wifi.
   Can you help?
Thank you, 
 
Attachments area
 HP Driver for Ink Tank wireless 410 series.PNG
 
 
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2019 12:27 PM

HP Recommended

@arguegar

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

 

Follow this link and perform the steps from 4 to 8.

 

Let me know. 🙂

Barachiel
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-03-2019 12:27 PM

HP Recommended

@arguegar

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

 

Follow this link and perform the steps from 4 to 8.

 

Let me know. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.