Scan doctor issue url to obtain Solution Center and that url does not exit.

[PHerdt]

Virtual agent cannot connect me to "chat" to assist in the Solution Center's download page supplied by Scan Doctor (http://h20614.www2.hp.com/ediags/solutions/document?client=PSD-01&ProductName=Officejet%206500%20E70...) . That page does not load in Edge or Firefox. The HP Smart app request the Solution Center software which is now no longer a result in  h30434.www*.hp.com.

Summary: no software page located to get the Solution Center so I can use my printer.

[Kumar0307]

@PHerdt, Welcome to the HP Support Community! I’m here to help.

To assist you better, are you looking for a printer driver?

Due to the age of the printer, there is no driver available on the HP Support site.

Install the printer using Windows built-in driver

Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.

Refer to this document HP printer setup (Windows built-in driver) for help.

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!