Scan to Email app gone disappeared from printer screen

[Mike10439]

I purchased the HP OfficeJet Pro 7740 Wide Format All-in-One Printer last year.  I set it up, including the scan to email app.  After a week or so, that app has disappeared from the printer's screen.  I tried to update the Print Apps, but got an error message saying the Print Apps could not be updated.  I contacted HP support.  After many calls and attempts to get this fixed, they finaly sent me a new printer.  

I received it, and set it up.  The exact same problem has happened within a couple days.  I reached out to HP support, and am basically starting down the same path as before. 

The firmware is updated.  My laptop is updated.  

Any advice on hot to get the scan to email app added back would be appreciated.

Thank you.

[Raj_05]

Hi @Mike10439,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've encountered a persistent issue with the scan to email app disappearing from your HP OfficeJet Pro 7740 printer, even after receiving a replacement. Here are some general troubleshooting steps you can try to resolve the problem.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for about a minute.
• Plug the power cord back in.
• Turn on the printer and check if the scan to email app reappears.

Reinstall the Scan to Email App:

• Access the printer's control panel or settings.
• Navigate to the Apps or Add Apps section.
• Look for the scan to email app and reinstall it if available.

Factory Reset:

• Perform a factory reset on the printer. Be cautious as this will reset all settings to their default.
• Consult the printer's manual for instructions on how to perform a factory reset.

Check Network Connection:

• Ensure that your printer is properly connected to the network.
• If possible, try connecting the printer using a wired connection to see if the issue persists.

Update Firmware:

• Double-check that you have the latest firmware installed on your printer. If not, update it to the latest version.

HP Smart App:

• Consider using the HP Smart app on your computer or mobile device to manage your printer settings. This app might offer additional options for app management.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Mike10439]

Hello,

None of these solutions worked.  When I tried to update apps, I receive an message that says there is an error and the app store cannot be updated at this time.

I don't understand why restoring back to factory default does not fix the issue.

Mike

[Raj_05]

Hi @Mike10439,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support