Scan to Network won't accept credentials

[magoo58]

I have a new HP Smart Tank 7600.  I am trying to set up the scan to Network or Scan to Computer functions.  The Scan to Computer says I can't and see the person who set it up.  THAT IS ME!!  Help

In addition, trying to Scan to Network, keeps asking me to put in my user and password and I do and it keeps coming back "Incorrect Credentials".  This is very frustrating. 

[Max3Aj]

@magoo58, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating this can be! Let's try to resolve these issues step-by-step.

Scan to Computer Setup

1. Ensure HP Smart App is Installed: Make sure you have the HP Smart app installed on your computer. You can download it from the Microsoft Store if you haven't already.
2. Check Network Connection: Ensure your printer and computer are connected to the same network.
3. Enable Scan to Computer:
   • Open the HP Smart app.
   • Click on your printer.
   • Go to Advanced Settings.
   • Enable Scan to Computer.

Scan to Network Setup

1. Verify Network Folder Credentials:
   • Ensure the network path (e.g., \\server\folder) is correct.
   • Use the correct username and password for the network folder. These credentials are case-sensitive.
2. Create a Dedicated User Profile:
   • Set up a new Windows user profile with a password specifically for scanning.

• Log in to your computer as the administrator.
• Go to Settings > Accounts > Family and Other Users.
• Add a new user without a Microsoft account and set a password.

Troubleshooting Incorrect Credentials

1. Check for Case Sensitivity: Ensure that the username and password are entered correctly, considering case sensitivity.
2. Test Network Path: Verify the network path by accessing it directly from your computer to ensure it is shared correctly.
3. Reset Printer Settings: Sometimes resetting the printer settings can help resolve credential issues

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support