Scan to OneDrive Shortcut can't connect to OneDrive

[Ed57gmc]

 Recently my HP Smart printing app has stopped working when sending scanned documents to OneDrive. It just says that there was an error. Really helpful. I tried reconnecting to OneDrive but the shortcut still fails to send the documents after they have been scanned. I removed HP Smart Sytems from the apps that have permission to my OneDrive. Now when I try to add OneDrive in the Smart app, it won't work. Again, it just says there was an error. My app is up to date. What in the world does it take to connect to OneDrive? 

When I click on OneDrive to sign in, I get the following error. It should be setting up OneDrive to get permission for the app to access OneDrive.

[Ed57gmc · Accepted solution]

Update: I finally got frustrated at the lack of support information on this issue. So I said "What have I got to loose?" So I set the printer to factory default and set it up again like a new printer. That solved the connectivity issue. The printer must have stored some corrupt settings somewhere that aren't accessible in the app.

To do a reset, click on Printer Settings>Advanced Settings>click OK to go to the settings, then click on Settings>Restore Defaults>Restor Factory Defaults.

[KhalidS]

I tried your reset printer solution but it has not solved the issue for me.  I can use dropbox but not OneDrive.  It does not even give me prompt.

[JustMe14]

Thanks for the suggestion. I have the same problem and HP support told me it was a Microsoft problem. Hopefully this will work.