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Locked

‎07-27-2019 04:09 AM

HP Recommended
Product: OfficeJet Pro 8718
Operating System: macOS 10.13 High Sierra

Hi

I'm trying to use the function scan to computer on my printer, however it says that I have to enable the option "scan to computer" however I cannot find this option anywhere in the HP smart software.

I tried on 2 different computers (mine on macOS 10.13 and the other with macOS 10.14) with the same result.

Where am I supposed to find this option?

Thanks for your help

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2019 12:31 PM

HP Recommended

@ganfoud, Welcome to HP Support Community!

 

Download the HP Utility for Mac from here.

Try following the steps below-

 

Open the HP Utility Folder and go to Scan to Computer

 

 

Try Scanning.

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-29-2019 12:31 PM

HP Recommended

@ganfoud, Welcome to HP Support Community!

 

Download the HP Utility for Mac from here.

Try following the steps below-

 

Open the HP Utility Folder and go to Scan to Computer

 

 

Try Scanning.

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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