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Locked

‎08-03-2017 08:24 PM

HP Recommended
Product: office jet pro 8500
Operating System: Mac OS X 10.11 El Capitan

Have spent over an hour trying to figure out why the scan to email no longer works. Well, it appears Google is blocking the app because it isn't secure enough. When will HP make this more secure. I hear the printer updating all the time. This should be a priority. I need this for work and really don't want to buy another printer. Help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2017 05:42 AM

HP Recommended

Hi,
Gmail had recently changed several security options which may block the printer from connecting to their servers.

First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/

Within the Sign-in & security section click on Signing in to Google and ensure that "2-Step Verification" is set as "Off".

Within the left pane click on Connected apps & sites and ensure that "Access for less secure apps" is set as "ON", otherwise the verification will fail.

Once you are done run a test for the outgoing user profile and check if the problem been resolved.

 

Note: you may always setup an additional Gmail account for the printer instead of changing your mail account security setting..


Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎08-04-2017 05:42 AM

HP Recommended

Hi,
Gmail had recently changed several security options which may block the printer from connecting to their servers.

First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/

Within the Sign-in & security section click on Signing in to Google and ensure that "2-Step Verification" is set as "Off".

Within the left pane click on Connected apps & sites and ensure that "Access for less secure apps" is set as "ON", otherwise the verification will fail.

Once you are done run a test for the outgoing user profile and check if the problem been resolved.

 

Note: you may always setup an additional Gmail account for the printer instead of changing your mail account security setting..


Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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