ScanToPCActivationApp using 3GB of RAM

[AlanC1]

In recent weeks the ScanToPcActivationApp has started using large quantities of RAM - 3GB+.  I am using the latest drivers from 2015.

Appreciate any advice.

[Dvortex · Accepted solution]

Hello, @AlanC1– Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I see that the Scan to PC software is taking a lot of space. Let’s try a clean install on the PC to try and fix this issue:

•  First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL43776/mp-109469-3/LS120_1315-1.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[AlanC1]

HI Dvortex,

Many thanks for your reply.  I have done an uninstall/reinstall with no joy.  I have now completed another uninstall and only installed the freshly downloaded minimal driver package (that is all I want anyway) and I'll report back in a few days.

[Dvortex]

Hello, @AlanC1

Thanks for the update!

The link I have given in my post will download and install the basic drivers which are required. Let me know if the issue is resolved by marking my post as a Solution.

Thanks, I'll watch for your reply!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[AlanC1]

Hi Dvortex.  Well, after some 36hrs or so I have not seen another instance of excessive menory use.  Many thanks.

[Riddle_Decipher]

@AlanC1

Thank you for the update,

We appreciate your time and efforts, 

We're glad you found the solution you were looking for. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂