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‎03-05-2026 07:37 PM

HP Recommended

How do I get the scanner to work on my Mac? It keeps saying connect the printer to the computer. I can print just fine.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2026 05:14 PM

HP Recommended

Hi @Olibee80 

Thank you for following up 😇

 

Alternatively, you can download NAPS2 software for the Apple installer (for M1/M2/M3 Macs) 

 

 

 

  • Scanning

    To do your first scan, press the "Scan" button.

  •  

  • As this is your first scan, you will be prompted to create a profile. Profiles include the settings for your scan (device, page size, resolution, etc.). To create new profiles later you can click the "Profiles" button on the toolbar.

    Click the "Choose device" button to select your scanner.

  •  
  • If Smart Tank doesn't show up, you can trying switching between "Apple Driver", "SANE Driver", and "ESCL Driver".

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.-,.-,.-


@ferRX / I am a volunteer posting answers on my own time.

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12 REPLIES 12

‎03-06-2026 02:23 AM

HP Recommended

Hi @Olibee80,

if you have a Deskjet printer model, then follow steps from the next video to use your scanner:

>> https://www.youtube.com/watch?v=8CagT7J8CCU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎03-08-2026 07:30 PM

HP Recommended

I have the Smart Tank 520... there's no official driver from HP, only a generic one. There's no open scanner button in the system preferences.

1 person found this reply helpful
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‎03-09-2026 04:26 AM - edited ‎03-09-2026 04:28 AM

HP Recommended

Hi @Olibee80 

Thank you for providing the printer full model name 😇

 

Ok, now try to install with the next Apple Smart Tank basic driver:

 

1. Connect your printer with USB cable:

  • ferRX_0-1769853014648.png

2. Then install the next software

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎03-09-2026 05:47 AM

HP Recommended

I'll update you tomorrow, I brought the printer to the office since it's all Windows there😅

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‎03-09-2026 06:49 PM

HP Recommended

Screenshot 2026-03-10 at 8.46.53 AM.pngI'm using MacOS Tahoe, scanner function still doesn't work for the HP Smart Tank 520 after installing the drivers you provided.

1 person found this reply helpful
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‎03-09-2026 08:44 PM

HP Recommended

Hi @Olibee80 

Ok, then try to add with HP Smart app following steps in the next video:

>> https://www.youtube.com/watch?v=7iHe0qYmbko

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎03-09-2026 09:48 PM - edited ‎03-09-2026 09:52 PM

HP Recommended

Screenshot 2026-03-10 at 11.47.02 AM.png

For some reason my Mac machine cannot detect it. I plugged it directly to a USB port. It doesn't work on my MacBook Pro or my wife's MacBook Pro or on my Mac mini.🤷🏻‍♂️

1 person found this reply helpful
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‎03-10-2026 04:39 AM - edited ‎03-10-2026 08:20 PM

HP Recommended

Hi @Olibee80 

Ok, maybe the USB cable is not working properly, try to change for another USB cable.

  • ferRX_0-1757039043537.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎03-10-2026 08:02 PM

HP Recommended

I have plenty of USB cables here. It all works with this printer if it's connected to Windows but when I use a Mac on Ventura it's undetectable.

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