Scanner Function

[Olibee80]

How do I get the scanner to work on my Mac? It keeps saying connect the printer to the computer. I can print just fine.

[ferRX]

Hi @Olibee80,

if you have a Deskjet printer model, then follow steps from the next video to use your scanner:

>> https://www.youtube.com/watch?v=8CagT7J8CCU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Olibee80]

I have the Smart Tank 520... there's no official driver from HP, only a generic one. There's no open scanner button in the system preferences.

[ferRX]

Hi @Olibee80 

Thank you for providing the printer full model name 😇

Ok, now try to install with the next Apple Smart Tank basic driver:

1. Connect your printer with USB cable:

• 

2. Then install the next software

• >> HP Smart Tank basic driver essentials - L5_1657

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Olibee80]

I'll update you tomorrow, I brought the printer to the office since it's all Windows there😅

[Olibee80]

I'm using MacOS Tahoe, scanner function still doesn't work for the HP Smart Tank 520 after installing the drivers you provided.

[ferRX]

Hi @Olibee80 

Ok, then try to add with HP Smart app following steps in the next video:

>> https://www.youtube.com/watch?v=7iHe0qYmbko

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Olibee80]

For some reason my Mac machine cannot detect it. I plugged it directly to a USB port. It doesn't work on my MacBook Pro or my wife's MacBook Pro or on my Mac mini.🤷🏻‍♂️

[ferRX]

Hi @Olibee80 

Ok, maybe the USB cable is not working properly, try to change for another USB cable.

• 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[Olibee80]

I have plenty of USB cables here. It all works with this printer if it's connected to Windows but when I use a Mac on Ventura it's undetectable.