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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
TimBlackhall
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Scanner does not install correctly nor does it work correctly

HP Recommended
MFP428DW
Microsoft Windows 10 (64-bit)

brand new OOB HP LJ Pro MFP428DW installation

Printer is on local network with two workstations

Linksys router

Network is functioning correctly

have tried both static and DHCP ip addresses

Printer works and users are able to print

Scanner "seems" to install but does not scan to computer from control panel or from computer

Have installed using full program from HP website

have uninstalled and reinstalled

have installed using HP smart

have installed using Windows built in drivers

have rebooted and removed printer and scanner after each test

have used Printer and Scanner Doctor

am now out of ideas.

Any thoughts?

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 2 of 2
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HP Recommended

@TimBlackhall

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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