Scanner feature not working on HP 8610 printer.

[Cindy1980]

The scanner feature is not working on my printer.  I have a new Dell computer.  The print feature does work and the printer is set up to my internet.  I have an HP Officejet Pro 8610 printer.

[Sneha_01]

HI @Cindy1980,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the scanner feature on your HP OfficeJet Pro 8610 is not working while the printing function works fine, it could be due to a variety of issues, ranging from software problems to connectivity issues. Here’s a detailed troubleshooting guide to help resolve the problem:

**1. Check Scanner Connection

• Ensure Proper Setup: Make sure your printer and computer are connected to the same Wi-Fi network. If you’re using a USB connection, ensure the cable is securely connected to both the printer and the computer.
• Check for Errors: Verify there are no errors displayed on the printer’s control panel or the printer’s screen.

**2. Verify Software Installation

• Install HP Software: Ensure you have the HP software suite installed on your computer. This includes the drivers and software needed for scanning. You can download the latest version from the HP Support website.
• Run HP Smart or HP Scan Software: Open HP Smart or HP Scan from your computer. Sometimes the scanner software needs to be updated or configured.

**3. Update Drivers and Firmware

• Update Printer Drivers: Go to Device Manager on your Dell computer, find your HP OfficeJet Pro 8610 under Printers, right-click, and choose Update Driver. Alternatively, you can download the latest drivers from the HP website.
• Update Printer Firmware: Check for any available firmware updates for your printer on the HP website and follow the instructions to update.

**4. Check Scanner Settings

• HP Smart App Settings: Open the HP Smart app, go to the printer settings, and ensure that the scanning options are enabled.
• Scanner Software Configuration: Make sure the scanner settings are properly configured in the software. Sometimes, the settings might need adjustment or reconfiguration.

**5. Run the HP Printer Troubleshooter

• HP Printer Troubleshooter: Use the HP Print and Scan Doctor tool, which can diagnose and fix common issues. You can download it from the HP website. Follow the prompts to diagnose and resolve scanning issues.

**6. Restart Devices

• Restart Printer and Computer: Sometimes, simply restarting both the printer and the computer can resolve connectivity issues.
• Restart Network: If you’re using a wireless connection, restarting your router may help.

**7. Check for Network Issues

• Network Connection: Ensure that the printer is correctly connected to your network. Print a network configuration page from the printer to check its network status.
• Reconfigure Network Settings: If there are network issues, you may need to reconnect the printer to your Wi-Fi network.

**8. Check for Conflicts

• Disable Other Scanning Software: Ensure that no other scanning software is interfering. Some third-party scanning software can cause conflicts with HP’s scanning software.
• Check Antivirus/Firewall Settings: Make sure your antivirus or firewall isn’t blocking the scanner software.

**9. Test Scanner Functionality

• Test with Another Device: If possible, try connecting the printer to another computer or device to test the scanner functionality. This can help determine if the issue is with the printer or the computer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support