Scanner

[Moritz_58]

Guten Tag,

unter Verwendung der HP Smart App lässt sich die Scannerfunktion nicht bedienen.

Bitte geben Sie mir entsprechende Anweisungen - vielen Dank !

[Dragon-Fur]

@Moritz_58 

Welcome to the HP Community --

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@Moritz_58 wrote:

Guten Tag,

unter Verwendung der HP Smart App lässt sich die Scannerfunktion nicht bedienen.

Bitte geben Sie mir entsprechende Anweisungen - vielen Dank !

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Google Translate

The scanner function cannot be used with the HP Smart app.

Please provide instructions – thank you!

In general, when the HP Smart (or HP App) does not see the Scan Tile, there might be some type of communication issue, possibly between the physical printer and the device where the application is running or -- also possible -- an issue in the application that causes the scan feature to drop out of the list.

If not tried,

Restart both computer and the printer to try and "restore" normal communication.

Start HP App / HP Smart -- make sure you are signed into the application -- check the Tile list.

Perhaps try the "Remove from app" / "Hide" the printer in the HP App / HP Smart application.

Restart the computer and sign in.

Test.

If a simple printer Restart and / or "Remove" / "Hide" printer does not work, both HP App and the older HP Smart application support an "Application Reset" option.  The app reset removes the printer and the printer's data from your Windows user account. 

Settings > Apps > Installed Apps

Search / Find / Select HP Smart in the installed apps list

and / or

Search / Find / select HP (app) in the installed apps list

Open Advanced options > Reset the app

-- Notes --

• The app reset is harmless to your printer and your Windows account but can help HP App / HP Smart to regain its features and settings.
• After the reset, restart computer (and perhaps your printer).
• Sign into your computer
• Start HP App / HP Smart
• Make sure you are signed into the application.

AND

• Add the printer to the application

References / Examples

HP Smart - Main menu - Printer Settings > Manage > Hide Printer (remove printer from application)

HP_Smart_Win_Main_Menu_12

HP App - Windows - Menu Options

#11 Remove printer from app

HP_App_Win_Menu_Options_6

HP_App_Reset_App_2

HP App – Windows Store

HP - Free download and install on Windows | Microsoft Store

and -- at this writing -- still available

Microsoft Store

Look for "HP Smart"

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"