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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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CentArc
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Message 1 of 2
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Flag Post

Screen is stuck on "Verifying..."

‎10-09-2020 11:38 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'm having a problem with my HP OfficeJet 5255 printer. Everytime I plug the printer in either directly from wall outlet or not, it shows "VERIFYING". It's stuck on "verifying" and I even left it overnight. Also, I tried touching the "X" on the screen and it just restarts the printer and still shows "verifying". I tried everything like uninstalling HP smart, or even unplugging the printer and holding the power button for 15 second. PLEASE HELP!

 

Thank you in advance! 

 

Best,

Vincent 

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
15,744 15,739 1,064 1,243
Message 2 of 2
Flag Post

‎10-12-2020 07:33 AM

HP Recommended

@CentArc, Welcome to the HP Support Community!

 

Leave the printer unplugged for a couple of hours and then plug it in.

 

If the issue persists, unplug the power cable, press and hold the power button down for 10 seconds and release it

Try to power on the printer.

 

If the printer is still stuck on the initialization screen, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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