Screen on Office Jet Pro 9130

[rt522]

I installed the software for my  Office Jet Pro 9130 and I cannot find the "print" button.  The screen flashes HP constantly.  Help!!!

[Sneha_01]

Hi @rt522,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the screen on your Office Jet Pro 9130 is constantly flashing the HP logo and you are unable to find the "print" button, it sounds like there might be an issue with the printer's firmware or a glitch in the software. Here are some steps you can try to resolve the issue:

Reset the Printer: Sometimes, simply resetting the printer can clear any errors or glitches. Turn off the printer, unplug it from the power source for about a minute, then plug it back in and turn it on. Check if the issue persists.

Check for Paper Jams or Other Hardware Issues: Ensure there are no paper jams or other visible hardware issues that could be causing the printer to malfunction.

Update the Printer's Firmware: If the printer is operational enough to navigate through its menu, try updating the firmware. This can often resolve issues caused by software glitches or outdated firmware. You can usually find the option to update the firmware in the printer's settings menu under a section like "Printer Maintenance" or "Tools." If the printer's screen is not navigable, check the HP website for guidance on updating the firmware using a computer. Click Here

Reinstall the Printer Software: On your computer, try uninstalling and then reinstalling the printer software. This can help if the installation was not completed properly or if there was an issue with the software that was initially installed.

Connect the Printer to a Computer: If possible, connect the printer directly to a computer using a USB cable. This might allow you to bypass issues with the screen and still use the printer's basic functionalities.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support