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‎07-10-2025 03:16 PM

HP Recommended

I have been talking to 4 different reps and still do t have my Deskjet 2842 e working.

My bigger question is that they all had me download an app wherein they could see what’s on my device. Is this legit? It scared me a little.

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1 REPLY 1

‎07-12-2025 05:46 AM

HP Recommended

@Partridge1, Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? Also, could you please let us know from where you contacted the support reps. The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

Regards, 

Max3Aj

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