Serial Number not recognized. When will HP solve this problem?

[TexasVanCo]

Entering my serial number in order to reach support is not accepted.

Yes. I have checked the number is correct.

HP this issue has come up hundreds of times in your forum, with many of them "answered" but the only answer is that you reach out privately. Please fix this problem once and for all, or at the very least, don't hide the answer in private messages to users. Thank you.

[A_Gayathri]

Hi @TexasVanCo,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Could you please elaborate on the issue?

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TexasVanCo]

DeskJet 3755

[A_Gayathri]

Hi @TexasVanCo,

Thank you for your response,I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

@TexasVanCo, the reason that this issue is dealt with through a private message is that your serial number is needed to escalate and fix the problem, but you do not want your serial number posted openly on the internet. Yes this is a big pain and certainly makes getting support impossible, at least temporarily. If you think that the issue is something someone on the forums could help with, please provide some details of your issue and we will do our best to guide you to a solution.

[TexasVanCo]

Thank you for the response! I have given all the details; the problem is that HP's support function does not accept my serial number. Until HP does accept the number, the problem is not resolved. Gaya has responded above to reach out privately, which I appreciate, but does not address the principal problem.