Serial number not recognised

[NickyOver]

When I enter my printer serial number to try and get help with a printing problem, it is not recognised. I have copied exactly what it says in the serial number space on the label on the back of the printer.

[Irfan_06]

Hi @NickyOver,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[NickyOver · Accepted solution]

Thank you for replying. In fact I contacted HP customer support and solved my problem. The serial number was correct - the system was malfunctioning!

[Irfan_06]

Hi @NickyOver,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support