Server Connection Error - Firmware coruption

[jmroy64]

Hi.

I am currently using my printer connected via a wireless router (was working find for more than 2 years).

A couple weeks ago, my printer (on the device sceen) was showing that a new frimware is available. I was always had to press CANCEL to remove the message.

DoN,t ask me why but one day, i decided to select OK.....than it was showing dowloading....and sisnce than when the printer restart i can see my printer is able to connect to my wifi and we are able to print no problem but on the printer I don't have access anymore to anything. When i try to press HOME, SETUP or any other key I only get the same BIP and message on the screen saying :

SERVER CONNECTION ERROR

Please return to connect again or OK to exit

When I press OK the QUICK FORM menu appeard and it's the only menu i can get.

FYI, i am able to SCAN, Print, see the carteridge menu using the HP Solution Center on my desktop but I am not able to make any changement on the setup of the device.

When I printe the Printer Satus Report here the firmware a get : VAx2FN1631AR

Any idea on how to reset the the firmware...I thing by downloading the firmware update I download a virus!!!

I already try to uninstall and reinstall the software and printer but I style have the same issue (i also test to disconnect the printer from the wifi and connect using the USB cable on my destop but it don't change, I don't have any access to any key menu and always have the same CONNECTION Error)

Jean-Michel

[Chimney_83 · Accepted solution]

Greetings @jmroy64, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to use the front panel of your printer as you get server connection error, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

I will be sending you a private message on HP Forums with the reset procedure. 

Please give it a try, if the issue persists, please contact our phone support team to check on the service options available for your printer. 

Keep me posted. 

[Chimney_83]

.

[jmroy64]

The reset procedure you sent , work find and after reinstalling the driver and software my printer when back as it was.

Thank you,

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[apesh1tprinter]

Could you tell me if this procedure repaired the printer totally or just got it going again. I have the same issue but was wondering if this also will fix the eservices function which no longer works or is no longer supported.  Does this reset get those feature functioning also?

Thanks