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‎01-18-2022 02:50 PM

HP Recommended
Product: HP DeskJet Plus 4122 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I purchased a DeskJet Plus 4122 from someone who had never set it up before. But it was not in the original box because they had thrown it away like a year ago. So I had to go purchase my own ink cartridges. When I tried to set it up in my own home, it says I must use the Setup Cartridges, but I don't have them. Now I cannot get the printer set up because I cannot move past that in the HP Smart app. Please help! I do not have these setup cartridges and I already have other cartridges installed. Is there a way to bypass this? Thank you!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2022 05:57 PM

HP Recommended

Hi @imnffitm 

.,,.,.,.,

Follow the steps that shows in the next link:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎01-18-2022 03:19 PM

HP Recommended

Hello @imnffitm .

A customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to HP Customer Support - Contact Us.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2022 05:57 PM

HP Recommended

Hi @imnffitm 

.,,.,.,.,

Follow the steps that shows in the next link:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2022 06:41 PM

HP Recommended

Thank you, @FerRX! This solved my issue.

1 person found this reply helpful
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‎01-18-2022 06:43 PM

HP Recommended

Great 😊, nice to know everything is working now and the issue is solved 😊

Best wishes and Happy New Year !

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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