-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Set up Printer without SETUP cartridges

Create an account on the HP Community to personalize your profile and ask a question
09-22-2020 06:04 PM
Hi! We bought the HP Officejet pro 8620 and never set up. Just moved and realized we don’t have the the set up cartridges. Is there a way to bypass this first setting?
09-25-2020 03:33 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
First off, the SETUP ink cartridges are used only to set up a new HP printer for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels.
Installing normal ink cartridges during the initial printer setup causes a printer error prompting you to install SETUP ink cartridges. The printer cannot be set up without associated SETUP ink cartridges installed.
Hence, if this is a first-time printer setup and if you have received the setup cartridges with the printer, please use them to setup the printer.
You can keep the regular cartridges in an air-tight container and can use once the printer is set up using the setup cartridges.
For more assistance, please follow the steps suggested in the support document for - HP Ink Cartridges - 'Use SETUP Cartridges' Error
If the issue persists, I would suggest here is to perform an advanced reset on the printer,
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon in the top-right corner of this screen.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee