• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-30-2024 07:08 AM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer
Operating System: Chrome OS

In setting up the new HP PRINTER I was directed to Zoho by HP Supprt. They said my computer was corrupted and wanted a fee to clean it. I refused as it sounded like a scam. How can HP allow this?

Category:
1 REPLY 1

‎08-01-2024 01:22 AM - edited ‎08-01-2024 01:26 AM

HP Recommended

Hi @Rosie2024 

 

You may contact HP Support by calling them to ask for help without any fee.

 

https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store

 

ferRX_0-1722497222970.png

ferRX_0-1722497580964.png

 

https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store-order-support

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.