Set up new envy 6400e all in one printer. Code indicates that new ink cartridges are no good.

[sherlee2002]

Envy 6400e all in one printer

newly installed. Cannot get to print. Error says new  ink cartridges are not good. Purchased new ones again. Same code: unusable ink cartridges.

[Nal_NR]

Hi @sherlee2002,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with cartridge errors.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the cartridge numbers

• Make sure the cartridge numbers are compatible with your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Check the cartridge labels and compare them with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
• If you saw the error after moving your printer from one country/region to another, you might not find ink cartridges with the number previously purchased. You might need to contact HP Support for a regionalization reset.
• If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridge numbers available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
• If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.
• NOTE:
• HP+ printers require Original HP cartridges.
• Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.

Click here for the remaining steps. 

Update the firmware by selecting your current OS. Click here

Hope this helps! Keep me posted for further assistance.
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