Set up not complete

Stephaniehancoc · ‎02-12-2025

Ive brought a hp deskjet printer followed the instructions on the app as told but whenever I try to print something it's saying set up is not complete despite having the completion page come up?

Kuroi_Kenshi · ‎02-16-2025

Hi @Stephaniehancoc,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding setting up your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP DeskJet printer setup isn’t fully recognized, even though you followed all the steps. Let’s go through some fixes to get it working:

Check HP Smart App Status

Open the HP Smart App on your phone or PC.
If the setup isn't complete, it may show a "Finish Setup" prompt. Click it and follow any final instructions.

Restart Everything

Turn off the printer and unplug it for 60 seconds.
Restart your Wi-Fi router (if using wireless).
Restart your PC or phone and then turn the printer back on.

Reconnect the Printer to Wi-Fi

If using Wi-Fi, press and hold the Wi-Fi & Cancel buttons on the printer for 3-5 seconds to reset the connection.
Then, go to the HP Smart App and reconnect the printer to your network.

Check for Software & Driver Updates

On your computer, visit the HP Support website and download the latest drivers for your printer model.
Install the drivers and restart your computer.

Remove & Re-add the Printer

On your PC, go to Settings > Devices > Printers & Scanners
Click on your HP printer and select Remove Device.
Then, add the printer again by clicking "Add a Printer" and following the setup.

Factory Reset the Printer (If Needed)

If nothing works, you may need to reset your printer:

Press & hold the Wi-Fi & Power buttons together for 10 seconds until the lights blink.
Set up the printer again using HP Smart App.

After doing this, try printing again. Let me know what step worked or if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

I'm an HP Employee.

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