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‎05-20-2025 07:29 PM

HP Recommended
Product: HP Envy 6152e All-in-One Printer
Operating System: Microsoft Windows 11

The touch screen of my printer is only showing a set up QR code and message. It will not give the setting options. I have unplugged it for one minute then 30 mins. I have tried to reset it from my hp account.  How can I get it pass the set up screen? 

1 REPLY 1

‎05-21-2025 03:29 AM - edited ‎05-21-2025 03:31 AM

HP Recommended

Hi @DanielleA14 

Open the front paper tray and load paper and then close paper tray.

  • ferRX_0-1747820809244.png

 

  • ferRX_0-1747820143821.png

 

Then open the printer from the side and install ink cartridges.

  • ferRX_1-1747820534281.png

 

And follow steps from the next video:

>> https://www.youtube.com/watch?v=YEYLzPh7Y-0&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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