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05-20-2025 07:29 PM
The touch screen of my printer is only showing a set up QR code and message. It will not give the setting options. I have unplugged it for one minute then 30 mins. I have tried to reset it from my hp account. How can I get it pass the set up screen?
05-21-2025 03:29 AM - edited 05-21-2025 03:31 AM
Hi @DanielleA14
Open the front paper tray and load paper and then close paper tray.
Then open the printer from the side and install ink cartridges.
And follow steps from the next video:
>> https://www.youtube.com/watch?v=YEYLzPh7Y-0&ab_channel=CopyPrintScan
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Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.