Setting Up New Printer

[clanpitt]

Hi I have just purchased a new printer (9014e)  and am abou to set it up. I have a previously owned HP Printer which is set up for "instank ink"  .  The new printer has a 9 month free offer for instank ink along with a extra year of warranty but there are warning messages stating that both these offers must be claimed  during the initial set up process so I don't want to screw it up!

Can anyone help with what I need to do including how I transfer my old instant ink account and delete my old printer which uses different inks

Many thanksa for any  help

MP

[Dragon-Fur]

@clanpitt 

Welcome to the HP Community Forum.

HP OfficeJet Pro 9014e All-in-One Printer  is a nice printer...

What you are describing sounds like HP+

HP+ is a service and contract that provides the extra warranty, optional subscription to Instant (with that nice trial period).

HP+ includes obligations and responsibilities on the part of both HP and you, the customer.

Contact  HP Instant Ink Support  for the purpose of finding out how to move your account from the old printer to the new printer.

Contact Instant Ink Support for initial help with HP+

OR

Contact HP+ Support directly

Printer and  HP+ service

Contact HP+ Support

If needful, change your Country / Region

OR

>>> Open your HP+ Printer Homepage > Exclusive HP+Help > Click Contact Us link in the Orange box

Note that HP+ assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+  Benefits, Requirements, Your Responsibilities

READ about HP+ here:

HP+ Printing – Website / Information / FAQ

Excerpted – Section Disclaimers

Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at HP Printers - Mobile Printing Solutions Compatible with HP Printers . Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.

HP+ Benefits include

About HP Smart Advance for HP+ printers

HP+ Printers – HP Store / Information

 HP+ Printers

=========================

Additional Information - "All the rest"

Best / faster option to get help with your Instant Ink Subscription:

Contact HP Instant Ink Support during business days and hours available in your region.

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

Sections

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

=====    =====    =====    =====    =====

Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

Instant Ink Platinum - FAQ

++++++++++++++++++++++++++++++++++

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9014e All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[clanpitt]

Thank you so much for all the info

[Dragon-Fur]

@clanpitt 

You are welcome.

This is a nice printer - yes, already said -- Smiling.

Work out what you want and go from there.

If you have questions about using the printer, come back, create a new post, and ask.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"