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‎07-28-2025 01:10 PM

HP Recommended
Operating System: Microsoft Windows 11

I upgraded an HP PC to Windows 11 with a brand new installation (hard drive failure).

I had to use the new HP utility, and I had to add the printer (LJ M477fnw) to my wireless network even though it was already connected via USB.  It is finally connected with the drivers installed.   The printer is also a scanner.  How do I install the scanner software?  Also, how do I re-connect the printer via USB?

 

Not a big fan of the new install utility.

Thanks

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‎07-28-2025 02:10 PM

HP Recommended

Not listed as supported but I would try the Windows 10 full install package. https://ftp.hp.com/pub/softlib/software13/COL61848/t2-149283-7/HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Ful...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎07-28-2025 02:10 PM

HP Recommended

Not listed as supported but I would try the Windows 10 full install package. https://ftp.hp.com/pub/softlib/software13/COL61848/t2-149283-7/HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Ful...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-28-2025 02:56 PM

HP Recommended

The Windows 10 installation package worked. 

Thanks.

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