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‎04-12-2025 08:18 AM

HP Recommended

 

(Error Code: EBSOOP0013)

Save this error code if contacting HP Support

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1 REPLY 1

‎04-13-2025 11:30 AM

HP Recommended

@Ladybain, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Designjet Printer Error Code EBSOOP0013! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

When setting up your new HP Designjet printer, encountering the error code EBSOOP0013 indicates a particular issue that you may need to address. Here are general recommended actions for resolving the problem:

  1. Restart the Printer: Turn off the printer, wait a few seconds, and turn it back on.
  2. Check Connections: Ensure all cables are securely connected and there is proper network connectivity.
  3. Firmware Update: Check for the latest firmware updates. Ensure the printer has the most recent firmware version installed.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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