Setting up used printer

[ocasaenva]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Setting-up-used-printer/m-p/8631539#M27...

Reply:

This issue strangely happens on my iPad. My iPhone scans and prints with zero problems but on my iPad it forces me to create a new account or sign in whatever i want to do something with the printer. It is a deskjet 3835.

[Treeko]

Hi @ymorrison-12_ 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues with HP Printer on iPad.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support